Vandekar Consulting - Els van de Kar - for service design

 

 

"All of the technology in the world is useless, unless there is an application.

 A service that is useful for its users and that generates revenues for the value network of suppliers."

 


How to design such services?
Vandekar Consulting developed a design approach in which a balance is found between the triangle of the

(a) demand of the users,

(b) the network of organizations that collaborate to supply the service and

(c) the enabling technology that has to work. 

 

Last Updated on Wednesday, 20 January 2010 12:17